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Cancellation Policy

General Cancellation

Any experience or event, canceled within 24 hours of booking, is eligible for a full refund.

Any experience or event cancellation that is 30 days or more before the start date, is eligible for a full refund.

Cancellations less than 30 days before start date are not be eligible for a refund.

However, if your reason for cancellation meets our Extenuating Circumstances policy, you will be refunded in full.

Account Verification

Should any member of your party be unable to complete the account verification process within 3 days of purchase, all portions and spots for the experience or event will be canceled and fully refunded.


Conautas make every effort to continue, as scheduled, with experiences or events. Should bad weather conditions create an unsafe scenario for users or conautas, a change or partial cancellation of an itinerary or activity may be the result. Should an individual experience or event be canceled by conauta or user, or should an itinerary substantially change or result in a cessation of the trip, CONAUTAPP will work with your Conauta to provide an appropriate refund.

To officially request a refund of your experience or event, please contact us, always before 24 hours after the experience.